Track Your Delivery

Because we make furniture to all different shapes, sizes and weights we use a few different courier options to cover all angles. As well as this, some couriers may only deliver to UK mainland and others may only go to certain isles or beyond into mainland Europe.

To make it as easy as possible for you to know where your order is you will receive an email once it has been dispatched from our workshop. This email will include the courier it has been sent by and a tracking number if applicable.

Who is my courier

If you have a tracking number and would like to see the progress of your delivery simply click the logo of the courier handling your delivery and use the search options. If you're not sure who your courier is, you can use our handy guide below. Please note that tracking numbers can sometimes take 1-2 hours to register and become available for tracking so they may not instantly work when you receive the dispatch notification email.

Low Cost Parcels

These tracking numbers normally begin with “JD” and are followed by 16 numbers:

JD0000000000000000

UK Mail

These tracking numbers are normally 14 numbers long beginning with “313”:

31300000000000

Parcelforce Worldwide

These tracking numbers normally begin with EK and are followed by 9 numbers and end with “GB”:

EK000000000GB

Royal Mail

Orders dispatched via Royal Mail do not receive a tracking number. These are sent on a First Class service and will normally be delivered the next working day after dispatch.

Palletways / Glendale Transport

When your order has been dispatched with Palletways you will receive a phone call directly from them to arrange your delivery date, normally within a couple of working days of dispatch. At this point you can also request your tracking number from them. For updates on your Pallet delivery, please contact us and we'll do our best to help.