Track Your Delivery

 

Because we make furniture to all different shapes, sizes and weights we use a few different courier options to cover all angles. As well as this, some couriers may only deliver to UK mainland and others may only go to certain isles or beyond into mainland Europe.

To make it as easy as possible for you to know where your order is you will receive an email once it has been dispatched from our workshop. This email will include the courier it has been sent by and a tracking number if applicable.

 

We're Here To Help

 

If you have any difficulties with receiving your delivery please do not hesitate to contact us. Our friendly staff will do their very best to help with any issues.

 

Who is my courier

 

If you have a tracking number and would like to see the progress of your delivery simply click the logo of the courier handling your delivery and use the search options. If you're not sure who your courier is, you can use our handy guide below. Please note that tracking numbers can sometimes take 1-2 hours to register and become available for tracking so they may not instantly work when you receive the dispatch notification email.

 

Low Cost Parcels

 

These tracking numbers normally begin with “JD” and are followed by 16 numbers:

JD0000000000000000

 

Track Your Order With Low Cost Parcels

 

UK Mail

 

These tracking numbers are normally 14 numbers long beginning with “313”:

31300000000000

 

Track Your Order With UK Mail

 

Parcelforce Worldwide

 

These tracking numbers normally begin with EK and are followed by 9 numbers and end with “GB”:

EK000000000GB

 

Track Your Order With Parcelforce Worldwide

 

Royal Mail

 

Orders dispatched via Royal Mail do not receive a tracking number. These are sent on a First Class service and will normally be delivered the next working day after dispatch.

 

Book A Redelivery With Royal Mail

 

Palletways / Glendale Transport

 

Orders dispatched via Palletways (our local Network member is Glendale Transport) do not currently receive a tracking number. This is something we are working on with Glendale Transport and will hopefully be able to offer soon.

When your order has been dispatched with Palletways you will receive a phone call directly from them, normally within a couple of working days of dispatch. You will be able to organise the delivery date with them. For updates on your Pallet delivery, please contact us and we'll do our best to help.

 

Delivery Information With Palletways / Glendale Transport

 
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