Delivery and Lead Times
Q. What is the lead time?
A. As a general rule, shelves and mantels require 4 working days for manufacturing, small furniture such as coffee tables and TV stands require 2 weeks for manufacturing, and large furniture such as bed and dining tables require 12 weeks for manufacturing. There can be exceptions to this, lead times for each item are listed on the website’s product description under “Turnaround & Delivery”.
Q. I've missed my delivery, what can I do?
A. If you have missed a delivery you can use your tracking number on the courier’s website to re-arrange this.
Q. My tracking number isn't working, what can I do?
A. If your tracking number is not recognised, please check back the following working day for updates. Once we get to your email we will investigate this too and get back to you if there are any issues.
Q. I have experienced an issue during delivery, what do I do?
A. If there has been a problem with delivery, please provide as much detail as possible along with photographs if applicable and we will investigate and get back to you.
Q. I've received my item but I ordered the wrong thing, what do I do?
A. If you have ordered the wrong item you can return the order to us within 30 days of delivery. Please consult our returns policy for details.
Q. Can you make something to my specifications?
Unfortunately we can no longer offer any type of bespoke service. We have an extensive collection of furniture and shelves, we hope you can find something suitable.
Q. Do you have any discounts available?
A. Due to the handcrafted nature of our furniture and shelves we don't have clearance sales or big discounts. But from time to time we do have offers and seasonal deals. You can find out more about our special offers and discounts, here.
Q. Can you colour match my existing furniture/flooring?
A. Whilst we don’t offer a colour matching service you can order some samples to find the best match for your decor.
Floating Shelves & Mantels
Q. How do these shelves fit to the wall?
A. The floating shelves come with the concealed floating shelf brackets and pre-drilled holes in the back of the shelf, and the mantels are fitted with our keyhole brackets. Instructions for installation will be included, check out our video guides for further help with installing your floating shelves and mantel shelves.
Q. What walls can these shelves be fitted on?
A. We advise that floating shelves can only be fitted onto solid walls. If you are looking for shelves that can be fitted onto any wall do look at our Bracket Shelves range, the same beautiful handmade wooden shelves, but with a range of metal brackets instead of concealed fixings.
Q. How much weight can the shelves and mantels hold?
A. Providing they are installed into a solid wall using the fixings we supply with the shelves and mantels, they can hold up to 35kg.
Q. Will the timber have features such as knots or cracks?
A. Yes it is very likely that our timber shelves will have natural features and characteristics. The timber we use is solid air-dried oak, and kiln-dried pine which will contain features such as splits, cracks, knots, shakes, waney edges, bows and twists along with sticker shadows and machine marks in keeping with the rustic style. These features can continue to move until the timber becomes in perfect balance within its new conditions.
Q. What are the finishes and how are they applied?
A. In our oak range you have 3 different choices of finish - Natural Oak, English Oak and Smoke Oak. The finishes for the pine range are Walnut, Teak, Gothic, Medium Oak and Rustic Pine. The wax is applied by one of our skilled finishing technicians after the timber has been machined to the correct style. These colours, other than the Natural Oak, are the names of our wax finish options, which are expertly applied by our own finishing technicians. The Natural Oak finish is the shelf made to the point of waxing and then left unwaxed for you to treat with your own stain or wax.
Q. I would like a different size to what you have listed, is this possible?
A. Due to the way our workshop now operates and the volume of shelves and furniture that are hand made everyday we no longer offer bespoke sizes.
If you would prefer a different depth or height please have a look at our other shelves and mantels.
Q. Can these shelves or mantels be fitted above a heat source such as a log burning stove?
A. Many of our past customers have purchased our mantels or shelves to hang above their log burner or fireplace, however we do recommend checking with the log burner or fireplace manufacturer’s guidelines before purchasing to find a recommended distance for fitting above. Please also be aware that fitting the timber directly above a heat source can cause the cracks to exaggerate and open up larger as well as possibly causing the timber to twist or bow.
Q. Can these shelves or mantels be fitted in a bathroom?
A. Many of our past customers have purchased our mantels or shelves to install in bathrooms. The timber is not treated to be around water, so we recommend to ensure that the room is kept well ventilated and any excess water is wiped away from the surface in good time.
Q. What walls can these shelves be fitted on?
A. Bracket shelves can be fitted onto any wall in your home.
Can’t find the answer you’re looking for? Just get in touch with our friendly customer services team. Please be patient when awaiting a response, they will get back to you within 2 working days of receiving your email.