We hope you find the information you are looking for here on our Frequently Asked Questions page. However, if you don't find the answer to your question, do please get in touch with our Customer Services team who will be only to happy to help.
Q. Where can I find out what customers are saying about Funky Chunky Furniture?
A. We receive Feefo reviews and currently have a rating of 4.8 out of 5 on that platform. Alongside that customers often email in telling us about their experiences with us and our furniture and shelves. You can find these soundbites on our blog, here.
Delivery and Lead Times
Q. What is the lead time?
A. As all our solid wood furniture and wooden shelves are made to order we do need time for the workshop to make the pieces for you. Each piece has a different lead time, which can change. Lead times for each item are listed on the product pages on the website under “Turnaround & Delivery”.
Q. Where do you deliver to?
All of our furniture, shelves and accessories are delivered across the UK. Do contact customer services for more information on international deliveries.
Q. My delivery has arrived, is the packaging recyclable?
A. Our packaging is recyclable. Cardboard, bubble wrap and plastic wrapping are widely recycled, either as part of your household waste collections, or at local recycling centres. If your local council doesn't recycle bubble wrap and plastic wrapping it can be recycled at local collection points such as supermarkets. You can find your nearest location by visiting this website, Recycle Now.
Q. I've missed my delivery, what can I do?
A. If you have missed a delivery you can use your tracking number on the courier’s website to re-arrange this.
Q. My tracking number isn't working, what can I do?
A. If your tracking number is not recognised, please check back the following working day for updates. Once we get to your email we will investigate this too and get back to you if there are any issues.
Q. I have experienced an issue during delivery, what do I do?
A. If there has been a problem with delivery, please provide as much detail as possible along with photographs if applicable and we will investigate and get back to you.
Q. I've received my item but I ordered the wrong thing, what do I do?
A. If you have ordered the wrong item you can return the order to us within 30 days of delivery. Please consult our returns policy for details.
Q. Can I return my order?
A.You can return your order to us in its original packaging, and original condition within 30 days of the item being delivered. Returns will not be accepted if the item has been installed or used. Please read our Returns page for information on our Returns Policy and how to go about return your item(s) to us.
Q. Do you offer a guarantee on your furniture?
A. The finest timbers and quality craftsmanship go into every piece of furniture we make. Which is why we're proud to be able to offer a 25 Year Guarantee on all our handmade furniture. You can find out more about it, here.
Q. How accurate are the dimensions stated on the website?
A. We are confident that our measurements are accurate but we do work to a tolerance of +/- 5mm.
Q. Do you have any discounts available?
A. Due to the handcrafted nature of our furniture and shelves we don't have clearance sales or big discounts. But from time to time we do have offers and seasonal deals. You can find out more about our special offers and discounts, here.
Q. Can you colour match my existing furniture/flooring?
A. Whilst we don’t offer a colour matching service you can order some samples to find the best match for your decor.
Q. Can you make something to my specifications?
Unfortunately we can no longer offer any type of bespoke service. We have an extensive collection of furniture and shelves, we hope you can find something suitable.
Q. Are your shelves and mantels waterproof?
A. No. the waxes we use do not make them waterproof, and you should take care to use coasters and mats to avoid marks and stains. Any spills should be wiped up immediately. You can watch our videos on daily care, and maintenance and repair of our wooden furniture and shelves on our You Tube channel, here.
All Shelving and Mantels
Q. Will the timber have features such as knots or cracks?
A. Yes. Timber is a natural product and each piece is different, but it will contain natural characteristics. We use air-dried oak and kiln-dried pine. It is very likely that your shelf or mantel will contact surface cracks, splits, knots, shakes, waney edges, bows and twists, along with sticker shadows and machine marks in keeping with the rustic style. Once installed in your lovely warm and cosy home the timbers will continue to move and change and more cracks will appear. This is completely normal and expected as it comes into perfect balance with its new conditions.
Q. I don't want cracks, is that possible?
A. We use air-dried oak and kiln-dried pine. It is typical for these beams to crack and move slightly. Of course, each piece of wood is completely unique. You may receive a shelf or mantel with no cracks, but as it settles into your home it is completely natural, and expected, for it to continue to move and change, and cracks may well appear.
Q.Can I use the shelves or a mantel in my bathroom?
A. They are not waterproof. So we do recommend they are not used in bathrooms unless they are not near 'wet' areas such as the bath or shower and the room is well ventilated.
Floating Shelves & Mantels
Q. How do these shelves fit to the wall?
A. The floating shelves come with the concealed floating shelf brackets and pre-drilled holes in the back of the shelf, and the mantels are fitted with our keyhole brackets. Instructions for installation will be included, check out our video guides for further help with installing your floating shelves and mantel shelves.
Q. What walls can these shelves be fitted on?
A. We advise that our wooden floating shelves can only be fitted onto solid walls. If you are looking for shelves that can be fitted onto any wall do look at our Bracket Shelves range, the same beautiful handmade wooden shelves, but with a range of metal brackets instead of concealed fixings.
Q. How much weight can the shelves and mantels hold?
A. Providing they are installed into a solid wall using the fixings we supply with the shelves and mantels, they can hold up to 35kg.
Q. What are the finishes and how are they applied?
A. In our oak range you have 3 different choices of finish - Natural Oak, English Oak and Smoke Oak. Natural Oak is an unwaxed option. The finishes for the pine range are Walnut, Teak, Smoke Pine, Rustic Pine and Medium Oak. The wax is applied by one of our skilled finishing technicians after the timber has been machined to the correct style. These colours, other than the Natural Oak, are the names of our wax finish options, which are expertly applied by our own finishing technicians. The Natural Oak finish is the shelf made to the point of waxing and then left unwaxed for you to treat with your own stain or wax.
Q. I would like a different size to what you have listed, is this possible?
A. Due to the way our workshop now operates and the volume of shelves and furniture that are handmade everyday we no longer offer bespoke sizes.
If you would prefer a different depth or height please have a look at our other shelves and mantels.
Q. Can these shelves or mantels be fitted above a heat source such as a log burning stove?
A. Many of our past customers have purchased our mantels or shelves to hang above their log burner or fireplace, however we do recommend checking with the log burner or fireplace manufacturer’s guidelines before purchasing to find a recommended distance for fitting above. Please also be aware that fitting the timber directly above a heat source can cause the cracks to exaggerate and open up larger as well as possibly causing the timber to twist or bow.
Q. Can these shelves or mantels be fitted in a bathroom?
A. Many of our past customers have purchased our mantels or shelves to install in bathrooms. The timber is not treated to be around water, so we recommend to ensure that the room is kept well ventilated and any excess water is wiped away from the surface in good time.
Q. What walls can these shelves be fitted on?
A. Bracket shelves can be fitted onto any wall in your home.
Q. Do you have a showroom?
A. We don't have a showroom.
We are really confident that you’ll be able to see the standard of our workmanship and the quality of our furniture and shelves online.
-Our website showcases all our current products, with detailed descriptions and images.
-Our social media channels include regular updates and images of the manufacturing process as well as real life images.
-Our blog is full of images of our furniture and shelves in customers’ homes, kindly shared by customers who are raving about our products.
As always, you can order wax samples online, which gives you the opportunity to experience the finishes and colours in the comfort of your own home. If you have any questions our customer services team is on hand, via email, or Live Chat to help.
I Didn't Find My Question
Can’t find the answer you’re looking for? Just get in touch with our friendly customer services team. Please be patient when awaiting a response, they will get back to you within 2 working days of receiving your email.